Resident questions metro about wheelie bins

Residents submit the required documents before collecting their wheelie bins. Photo: File Image

Albemarle resident Leon de Beer is extremely disappointed in the Metro.

He lodged a query with the Metro’s help desk (support@e-siyakhokha.co.za) on June 21 and although he received an acknowledgement on the same day that his query would be escalated, he has heard nothing since.

“It is now July and I am still awaiting a reply from them,” he said.

“It is clear that it is a waste of time using the channels of communication as your queries are conveniently disregarded, probably due to the incompetence of producing a meaningful answer.”

De Beer sent the GCN a list of questions to which he requested the Metro’s spokesperson, Themba Gadebe, to give him a public reply.

The questions from de Beer and responses from Gadebe are the following:

Q: Why were residents of Albemarle were not officially informed about the roll-out of wheelie bins?

A: Areas falling under Ward 37 and 92 were omitted during the mass roll-out due to the wards falling under the Alberton and Edenvale Customer Care Centres but serviced by Germiston. The municipality is in the planning stages for the roll-out in the said wards where education and awareness will be conducted.

Q: Why Ward 39 still appears on our Ekurhuleni monthly accounts although we are Ward 37 in terms of the delimitation of wards since January 2016?

A: I am still waiting for the concerned department to comment.

Q: Why there is a shortage of supply of wheelie bins? There was no stock at the depot on July 2.

A: The Metro has sufficient supply/stock of bins for the Germiston area. These were relocated to a safer and more secure area during renovations at the Germiston depot. The renovations are complete and the bins will be transported back to the depot.

Q: Please confirm when residents of Ward 37 will be officially notified regarding the roll-out of wheelie bins?

A: Residents will be notified about a week before the official roll-out where a clearly identified distribution point and time will be communicated.

Q: Please confirm when residents of Ward 37 will be officially notified regarding pick-up points and home delivery dates of wheelie bins?

A: Distribution of 240L wheelie bins in the ward is a priority and a full roll-out will be conducted before August 15. Door-to-door deliveries will be conducted a week after the full roll-out in the particular ward. The door-to-door distribution will be done in line with the set minimum requirements (for recipients meeting the criteria for home visits).

Q: Confirmation that plastic refuse bags can be used in the meantime until this confusion has been sorted out?

A: Plastic bags will be collected in areas where the full roll-out of wheelie bins is incomplete.

 

Other articles you may be interested in:

Ward 36 gets wheelies

Some Germiston areas to be without water on Thursday

 

Have a story?

Contact the newsroom by emailing: Melissa Hart (Editor) germistoncitynews@caxton.co.za, Leigh Hodgson (journalist) leighh@caxton.co.za or Puleng Sekabate pulengs@caxton.co.za.

Remember to visit the Germiston City News on the following social media platforms:

Facebook

Twitter

Instagram

YouTube 

Or add the GCN on WhatsApp 079 406 1181 or BBM (BBM Pin: 7F102137) today, to get all the latest news.

Catch-up on more local news with our sister newspapers Bedfordview Edenvale News, Alberton Record and Kempton Express.

 

  AUTHOR
Melissa Hart
Editor

find your
dream home

looking for an
affordable
apartment

List your Property

It's easy in only three
simple steps...

find professional
services in
your area

Locate a business
operating in
your area

List your Business

Want more customers? They're online right now, searching for businesses like yours. Place your ad now...

Latest News

COMMENTS

Top

Thanx for your referral. We have no doubt your friends will love our newsletter as much as you!

Don't forget to verify your email.

to our FREE newsletter
SUBSCRIBE to our FREE newsletter.




SELECT your titles:

African Reporter
Benoni City Times
Boksburg Advertiser
Brakpan Herald
Germiston City News
Springs Advertiser
Tembisan


Your details:


Your friends:

I didn't sign up for this
I'd like to see and read more... (Please indicate in comments section below)
I'm relocating (Please indicate where to)
Other